The practice has become increasingly concerned about patients failing to attend for pre booked appointments.

The practice has developed the following policy to try to improve the situation.

If you are unable to attend an appointment with either the doctor or nurse we would ask you to phone 028777 66354 Monday-Friday 8.30am to 6.00pm.

If you fail to attend for 2 consecutive appointments without contacting the practice we will write to you asking for an explanation, if after this you fail to attend for a 3rd appointment you will be invited to speak to the practice manager and you may be removed from the practice list if the problem persists.

A register will be held of patients who regularly DNA with a record of action taken, letters sent out, interviews with the practice manager or removal from the list.

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